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"...I'd like to pass on my appreciation to Lora at your Route 54 location for her continued assistance over the years. Several years ago I purchased blinds from Lora for four condos in Ocean City (two 12', two 8', and two 6' blinds). Since then, I have returned to her because of the great service and attention to detail, that she provides. Over the years your serviceman Craig has also done a great job on various repairs during the rental seasons.
The reason I am writing this particular note is that on 7/27/2009, I called Lora requesting a rush repair and she (and her other office employee - I can't remember her name) put the call into your service department very quickly. Doug/Tom called me and scheduled service for 7/29 between 3-5pm. Tom arrived at 4:30pm to make the repair. He then followed up with me the next day (9/30) at 8am to confirm the repair was complete.
I have been pleasantly surprised by the thorough job of your complete team over the years and especially in this particular case. The cost of your repairs are reasonable and fair. I cannot tell your people or thank them enough for this service.
I thought you should be aware of the outstanding work that I have observed over the years.
Thanks..." -- Don H., Taneytown, MD |
